Shipping policy
Shipping Policy
Last updated: 22 August 2026
Crown Lane Cellar primarily sells tickets for events and experiences taking place at our venue. These purchases are supplied electronically and are not physically shipped.
Event tickets
After completing an online ticket purchase, you will receive an order or booking confirmation at the email address provided during checkout.
Your confirmation will include or provide access to the information required for admission. Please check your email address carefully before completing your order.
No shipping or delivery charge applies to electronically supplied event tickets unless a separate fee is clearly displayed before payment.
Delivery time
Booking confirmations are normally sent shortly after successful payment.
Occasionally, delivery may be delayed by payment processing, email filtering or technical issues. Please check your spam or junk folder if your confirmation does not appear.
If you have not received confirmation within 24 hours, contact us with:
- The name used for the booking
- The email address used at checkout
- The event name and date
- The approximate time of purchase
- Your order number, if available
Please do not place a duplicate order before contacting us.
Venue admission
Tickets and booking confirmations relate to admission at:
Crown Lane Cellar
18 Fisher Street
Entrance on Long Lane
Carlisle
CA3 8RH
Please bring your email confirmation or order details to the event. Additional admission instructions may be provided on the event page or in your confirmation email.
Gift cards and vouchers
Digital gift cards or vouchers, where offered, will normally be delivered electronically to the email address provided during checkout.
Any delivery method, restrictions or expiry information will be displayed before purchase or included with the gift card.
Physical products
We do not currently offer standard shipping for physical products unless a product page expressly states otherwise.
If physical products are introduced, the applicable delivery area, shipping charges, estimated delivery times and relevant return arrangements will be displayed before the order is completed. This policy will also be updated accordingly.
Incorrect email addresses
Customers are responsible for providing an accurate email address.
If you entered an incorrect address, contact us as soon as possible. We will take reasonable steps to locate the order and resend the confirmation after verifying the booking.
Event cancellation or rescheduling
Electronic delivery of a ticket does not affect your rights if an event is cancelled, rescheduled or materially changed.
Please see our Return and Refund Policy for the applicable arrangements.
Contact us
For questions about a missing ticket or booking confirmation, contact:
Email: info@crownlanecellar.com
Telephone: 01228 318013
Crown Lane Cellar
18 Fisher Street
Entrance on Long Lane
Carlisle
CA3 8RH